New Delhi:
The Suresh Prabhu-led Railway Ministry which has made a mark of sorts by taking swift corrective action based on Twitter complaints set another example of its quick ways of dealing with customer grievances.
Minutes after receiving a complaint on Twitter regarding a ticket checker accepting bribe from passengers in exchange for seats, the ministry initiated an inquiry, submitted its report and even suspended him even before the journey was complete.
It came to the notice of Govind Narayan, a passenger travelling in the Barmer Kalka Express on September 10 that a TTE, Shyampal, was collecting bucks 15 extra from the passengers for allotting them seats.
Aware of the Railway Ministry’s tech savvy approach on social media, he immediately marked a tweet to Ministry of Railways, Railway Minister Suresh Prabhu, Prime Minister Narendra Modi, and India TV, informing about the TTE’s corrupt acts.
The ministry forwarded Govind’s Tweet to DRM who then spoke to him and coordinated the exact location of the train. On the next stop Jodhpur, Vigilance Officer Mukesh Gehlot was waiting to get on board to take suitable action against the TTE.
After checking Shyampal’s record books, Mukesh forwarded a report to DRM who then ordered his suspension through Twitter. Shyampal was asked to de-board the train at Merta station.
