CISF to conduct survey across 8 major airports including Delhi, Mumbai

Updated On : 30 Sep , 2017 , 05:30 AM
CISF to conduct survey across 8 major airports including Delhi, Mumbai
CISF to conduct survey across 8 major airports including Delhi, Mumbai
New Delhi:

The Central Industrial Security Force (CISF) will conduct a survey across eight major airports, including Delhi and Mumbai, in order to improve their efficiency and assess the performance of its personnel.

The passengers will be asked to respond to a few questions as part of the feedback survey and their suggestions and observations will be analysed and worked upon to revamp the services.

This month-long feedback survey will be carried out at Delhi, Mumbai, Chennai, Bangalore, Kolkata, Hyderabad, Cochin and Guwahati airports.

Apart from four parameters - feeling of being safe and secure, waiting time at security inspection, thoroughness of security inspection and courtesy and attitude to help, the response of various passenger-centric initiative, such as removal of baggage tag stamping at the airports has also been included in the questionnaire, a senior CISF official said.

Read more: India, China should start a new chapter: Chinese envoy

This is the first time in last four years that the CISF is conducting such a survey. In the survey carried out in 2013 across the 59 airports under CISF security cover, the overall rating had stood at 4.49 out of 5 points on four parameters.

(With PTI inputs)

First Published : Saturday, September 30, 2017 05:22 AM

POPULAR TAGS:

Download the News Nation Mobile App and stay connected with top stories from India and around the world. Available on Android and iOS.