Vodafone Idea has decided to drop brand name 'Idea' from its postpaid services. (Photo Credit: IANS)
Several Vodafone Idea users in Bengaluru have complained about network outage on Friday. Some of them took to microblogging site Twitter to complain about the network problem. “Vodafone network goes blank across Karnataka. company says it will take two more hours for it to be restored, blames BBMP for cutting its OFC and disrupting its network. Two terrible service providers having a great day (sic),” one of the affected users said while complaining about the outage.
Several other Vodafone users have raised similar issue on Twitter. According to some of them, the got a notification on their phones that read, “Temporarily turned off by your carrier for SIM.”
“No network on Vodafone since 2:30pm IST. Erratic connectivity since at least 12 noon IST (7 Feb),” another user tweeted. The service provider has accepted the problem but termed it a ‘temporary issue.’ “Hi! This is a temporary issue, our team is working on it to ensure seamless network connectivity. Please allow us sometime to get this sorted,” Vodafone tweeted.
Meanwhile, telecom operator Vodafone Idea has decided to drop brand name “Idea” from its postpaid services, according to an announcement made by the company on Thursday. The company’s prepaid customers will, however, continue to get services under both Vodafone and Idea brands.
“Vodafone RED postpaid plans will be available to customers from all stores and digital channels of both Vodafone and Idea brands. While all new postpaid customers will be on-boarded directly to Vodafone RED plans as per their usage and preference, all existing customers of Idea Nirvana, the postpaid offering under the Idea brand, will be migrated to similar Vodafone RED plans,” the company said in a statement.
Vodafone India and Idea Cellular merged their mobile businesses in August 2018 to create Vodafone Idea Ltd. Both the brands are synchronising their entire business. The move to migrate postpaid customers to Vodafone Red is a part of the company’s synergy plan.
“Beginning with Mumbai, this initiative will be rolled out in a phased manner to cover all circles over the next few months,” the statement said.
The change is applicable to enterprise Idea postpaid customers as well.
“Prepaid products will continue to be offered under both Vodafone and Idea brands nationally across all circles via respective retail and digital channels enabling customers to enjoy a rich portfolio of services and benefits under their preferred brand,” the statement said.
With PTI Inputs