After the success of the Citizen Charter website, the Noida Authority has launched a mobile app where citizens are registering their grievances and tracking the status of their complaints online. The decision of having a digital platform for these services was made to ensure direct interaction between the citizens and the Authority. It strives to improve the quality of service while assuring that there is no involvement of middlemen.
The portal of Citizen Charter offers over 187 services from the departments of infrastructure, public health, building sanctions, housing, horticulture, civil work, sanitation and more. The mobile application is named as “Noida Citizen Charter”, which can be downloaded and accessed for free.
“A digital medium is a fast and effective way to communicate with the residents of Noida city. It makes the administration more simple, transparent and responsive,” said Saumya Srivastava, Deputy CEO of Noida Authority.
The digital platform makes it easier for Noida’s residents to directly communicate with the Authority without the hassle of going to their office for lodging a complaint. The response time to the complaint via the application is quicker and seamless.
Prashant Shekhawat, a resident of sector 19 used the app to lodge a complain of waste disposal in his locality. “There was a lot of garbage that had been dumped on the street adjacent to my house. It smelled foul and attracted a horde of flies and maggots. I lodged a complaint from the mobile application and attached pictures along with it. The response of the authority was very quick. The officials came over in the next couple of hours to check the gravity of the situation.
The garbage was properly disposed by the same evening and the area was sanitized the next morning,” he said. According to the charter, it is statutory for all the officials to respond to the applicant within the given time frame.