Air India flights in India and other parts of the world were affected after the airline server crashed on Saturday. Hundreds of passengers were stranded at Delhi’s Indira Gandhi International Airport and scores others at others parts of the world due the delay in the state-run carrier’s flights.
In a statement, Air India stated that the delay in its flight operations was due because its SITA server down. The airline regretted the inconvenience to the passengers and informed that the technical teams were working to resolve the issue.
“SITA server is down. Due to which flight operation is affected. Our technical teams are on work and soon system may be recovered. Inconvenience is deeply regretted,” ANI news agency quoted Air India as saying.
The flights of Air India were disrupted since 3.30 am on Saturday morning. People stranded at several airports took to social media to express their anguish with the national carrier’s services.
“@airindiain's birthday gift to me, spending the day in overcrowded delhi airport (all the crowd due to airindia's various flights) with no real updates on next steps. We understand server crashes can happen, but when it's over 4 hrs u really need to do something abt it (sic),” tweeted one of the passenger stranded at Delhi’s IGI airport.
Bollywood filmmaker Vivek Agnihotri also caught in the chaos and he had to return home after waiting for couple of hours at the airport. "Air India server crashed since 3.30AM. All flights cancelled. Thousands of passengers stranded at the airport. Nobody knows what is happening. Don’t go to the airport without confirming. I am also going back after spending couple of hours," he tweeted.
People at Sydney airport in Australia also faced similar issues and they were not able to check in due to the server issues.
At Mumbai airport, one passenger claimed that at least 2,000 people were stranded becuase of the SITA sever crash.