Bakhla Tours (Photo Credit: Bakhla Tours)
New Delhi:
Bakhla Tours broke their own records by making Umrah accessible to more than 10,000 pilgrims last year. We spoke to some of the pilgrims who told us how, this year the services were more technologically advanced, safer and easier to access than before. Bringing Bakhla Tours to the forefront of this industry and making them the Hajj and Umrah travel industry leader.
Bakhla Tours is one of the leading players in this industry, serving pilgrims for over three decades. They have always been at the forefront of adopting new technologies and practices to provide the best services and facilities to their customers, keeping in pace with the Saudi Government to provide the experience of “A Better Pilgrimage” which they promise by making it their slogan. Whether it is online booking, digital payments, or the use of smart tech to enable the most seamless experience a pilgrim could hope for, they have embraced the latest trends and tools made possible by the increasing assistance that the Saudi Govt is aspiring to provide to the pilgrims.
Hajj and Umrah are two of the most essential and sacred pilgrimages for Muslims worldwide. Their History and Procedures are undebatable. They are not only acts of worship but also opportunities to experience Islam’s history, culture and spirituality. The first Hajj was performed by Prophet Ibrahim (A.S) and his son Ismail (A.S) as an act of obedience to Allah. They built the Kaaba as Allah’s first house of worship and invited people to perform Hajj. Since then these pilgrimages and their industry have been evolving constantly.
Just like the pilgrimages, Saudi Arabia has undergone a remarkable transformation over the years, from traditional methods of organizing and performing sacred rituals to modern and innovative ways of enhancing the pilgrims’ experience. Key players like Bakhla Tours have also evolved this tourism and travel industry to meet the changing needs and expectations of millions of Muslims who visit the holy sites every year.
Bakhla Tours is a Leader in Providing Quality Services for Hajj and Umrah Pilgrimages. It is not just a travel agency, but a partner and a guide to the pilgrims, availing them of the latest amenities and up-to-date services for people who seek to fulfil their spiritual obligations and aspirations. The company is committed to delivering excellence, innovation, and satisfaction to its customers and making their Hajj and Umrah Packages memorable and even more rewarding.
What is Bakhla Tours and Travels’ aim for the Future?
Bakhla Tours’ vision is aligned with the Saudi government’s Vision 2030, which aims to diversify the economy, increase tourism, and improve the quality of life in the kingdom. They share similar goals of enhancing the religious tourism sector and contributing to the social and cultural development of the Muslim Pilgrimages. This company has a clear plan to achieve its vision, which includes expanding its network, offering more innovative and diverse services and products for Hajj and Umrah Package travellers, and improving its customer service and experience while inspiring other industry stakeholders to level up. It also aims to expand its network of customers across different regions and countries, making it a truly world-class service. Another way that Bakhla Tours and Travels has also been making the pilgrimages better is by ensuring the quality and safety of its accommodation, transportation and food options. It has partnered with reputable hotels, airlines and restaurants that consistently offer high service standards, hygiene and comfort. It also has a team of trained and qualified staff who are ready to assist its customers at any time in each city during their holy visit. Behind these innovative ideas are the intentions and goodwill of Mr. Moazzam Bakhla, the visionary and responsible leader of the company, who believes he must provide the best experience for his clients.
Who is Mouazam Bakhla?
A visionary entrepreneur who has a passion for serving the Muslim community. He started his career as a Hajj and Umrah group leader, where he learned the ins and outs of the industry. Just like his father, who founded Bakhla Tours and Travels, intends to provide quality, affordable and customized solutions for Hajj and Umrah travellers, he has been walking in his father’s footsteps to carve out his new routes to success and revolution. Since then, he has unstoppably grown his business into one of India’s most trusted and reputable Muslim pilgrimage agencies, with hundreds of thousands of satisfied customers.
Mr. Bakhla believes that these Pilgrimages are not just journeys but life-changing experiences that should be memorable, comfortable and affordable and should be made accessible to everyone. He says, “Our mission is to provide our customers with the best amenities, facilities, guidance and tech during their Hajj and Umrah Packages. We want them to focus on their spiritual goals and leave the rest to us. Whether it is their comfort or safety, we aim to be there for every eventuality of their religious journey.
The Saudi government and Crowned Prince Mohammed bin Salman’s work:
The Saudi government has worked hard to improve the Hajj and Umrah industry and make the pilgrimages better for millions who come every year from all over the world. The changes between Hajj and Umrah since the beginning of Islam and today show efforts that reflect their commitment, responsibility and devotion to serve the guests of Allah and uphold the values and principles of Islam, with the advent of modern transportation, communication and infrastructure. Muslims from all over the world can now access Makkah more easily and comfortably.
“Initially, Hajj was performed in a simple and primitive way, relying on camels, tents, wells, and natural landmarks. The number of pilgrims since has been limited by the capacity of the city and the availability of resources. But thanks to The Saudi government investing billions of dollars in expanding and improving the facilities and services for the pilgrims such as hotels, roads, trains, airports, hospitals, guidance and security systems for the pilgrims. Expanding the capacity and facilities of the Grand Mosque with electronic bracelets, GPS tracking, mobile apps and buses. We encourage our pilgrims to make use of all the great services and opportunities being offered by the Saudi Arabian Govt. They are really promoting a positive and in-trend image of Saudi Arabia and Islam.” says Mouazam Bakhla.
A glimpse into the changes:
How has Bakhla Tours and Travels implemented its tech to advance?
One of the ways that it has been improving the industry is by advancing with the modern tech world and making its services tech-friendly. For instance, it has developed a user-friendly digital platform that allows its customers to view their packages, compare prices, book their tours, and track them by getting updates on their itinerary, communicating with their team, and more.
It also provides useful information on the rituals, rules and tips for successfully performing Hajj and Umrah. Moreover, it has integrated its systems with online payment platforms, digital verification tools, and other technologies that enhance its efficiency, security and convenience. Their social presence also speaks a lot about them. Their social profiles are updated with new info, and they promptly reply to customer queries. They have a safe QR code system for each of their staff members, with which it will become extremely easy for their customers to save numbers without the risk of being spammed by outsiders.
Bakhla Tours and Travels is a travel agency and a social enterprise that strives to impact society positively. It supports various charitable causes and initiatives to help people experiencing poverty, people in need and the environment. It also organizes educational programs and seminars that raise awareness of the importance, benefits, and best ways to perform Hajj and Umrah.
Bakhla Tours and Travels is committed to improving the Hajj and Umrah industry and making pilgrimages better for its customers. It welcomes feedback and suggestions from its clients to enhance its services and products and pays great attention, always hoping to better themselves and their services. It hopes to continue serving the Muslim community with excellence, professionalism and compassion.
